Thank you for shopping at Winika Jewels. Since our items are delicate fashion accessories, we adhere to the following policy:

  • Damaged Items: If your jewelry arrives damaged or incorrect, please contact our customer support team immediately upon delivery with photos of the product. We will arrange a replacement or solution.

  • Conditions: To be eligible for a return, items must be unworn, unused, and in their original packaging.

  • Sales: All items bought during promotional sales are final and cannot be returned or exchanged.